How can you manage changes in judgement?

Let’s go through an example

Waheed is in town visiting his aunt Iman who has dementia. 
They are on their way to a restaurant for dinner. In order to get there, 
Waheed decides to hail a taxi. 

All of a sudden, the car pulls up alongside Iman  and startles her. 
Iman, who is normally a very gentle woman, starts scolding the taxi driver.
1. Check your understanding
Managing changes in judgement.

What would you recommend to Waheed to help him deal with this situation?
Please select all correct responses.